One of the things that makes working with a freelance digital marketing consultant different from buying a physical product off a shelf is that the work begins the moment a project kicks off. Time is invested, creative energy is committed, research is done, and deliverables start taking shape from day one. That is the nature of digital services.
This Refund Policy exists to be completely transparent with you about how refunds are handled at therizwankhan.com — what qualifies, what does not, how to raise a concern, and what steps will be taken to resolve any issue fairly.
This policy applies to all services offered by Rizwan Khan including digital marketing, content writing, copywriting, content creation, web development, web designing on WordPress and Shopify, YouTube and TikTok marketing, blogging, graphics designing, affiliate marketing consultation, and video editing.
Please read this policy carefully before placing an order or beginning any project. If you have questions about anything written here, reach out before starting a project — not after. That is always the better approach for both sides.
The Nature of Digital Services
Before getting into the specifics of what is and is not refundable, it is worth taking a moment to understand why refund policies for digital services work differently from those for physical products.
When you order a physical product and it is not right, returning it makes sense — the product goes back and the seller still has something of value. Digital services do not work that way. When Rizwan Khan spends hours researching your niche, writing your content, designing your website, editing your video, or building out your marketing strategy, that time and effort cannot be returned. The intellectual and creative work that has been done on your behalf has real value, and once it has been delivered, it cannot be taken back.
This is not a policy designed to protect against accountability. It is simply the reality of how service-based work operates. That said, every concern raised by a client is taken seriously, and fairness is always the goal in how disputes are handled.
Deposits and Upfront Payments
Most projects require a deposit or partial upfront payment before work begins. This is standard practice in the freelance and consulting industry and serves an important purpose — it confirms your commitment to the project and allows work to begin with confidence on both sides.
Deposits are generally non-refundable.
Here is why: by the time a deposit is paid, a significant amount of work has already happened — consultations have taken place, the project scope has been defined, a timeline has been agreed upon, other potential projects may have been declined to accommodate your project in the schedule, and preliminary research or planning has often already begun.
If you decide to cancel a project after paying a deposit but before any deliverables have been produced, the situation will be reviewed individually. In some cases, a partial refund or a credit toward a future project may be offered at Rizwan Khan’s discretion. This is not guaranteed, but it will always be considered fairly.
Refund Eligibility
Situations Where a Refund May Be Considered
Refunds are not given automatically, but there are genuine situations where a refund request will be taken seriously and handled fairly. These include:
Work Not Delivered: If full payment has been made and the agreed deliverables have not been provided within the timeline specified in the project agreement — and no valid reason or extension has been communicated — you are entitled to raise a refund request. This is a straightforward situation and will be resolved promptly.
Significant Deviation from Agreed Scope: If the work delivered is fundamentally different from what was clearly outlined and agreed upon in the project brief or proposal — not a matter of personal preference, but a clear failure to meet the defined requirements — a revision or partial refund will be offered depending on the circumstances.
Technical Errors That Cannot Be Resolved: In the rare case of a web development or design project where a critical technical error exists that cannot be fixed through reasonable revisions, a partial refund may be considered based on the extent of the issue.
Situations Where Refunds Will Not Be Issued
To be equally transparent about the other side, here are the situations where refund requests will not be approved:
Change of Mind: If you have approved a project brief, paid for the service, and then simply decide you no longer want it — or you change the direction of your business — this does not qualify for a refund. The work was committed to in good faith based on the information and agreement provided.
Dissatisfaction Based on Personal Preference: Digital creative work — including content writing, copywriting, graphics designing, and video editing — involves a degree of subjectivity. If the delivered work meets the agreed specifications but does not match your personal taste, that is not grounds for a refund. It is grounds for a revision, which is always the first step in addressing any concern.
Results-Based Dissatisfaction: Digital marketing results — such as website traffic, search engine rankings, social media growth, sales conversions, or ad performance — are influenced by a wide range of factors that are outside any consultant’s direct control. These include market competition, platform algorithm changes, audience behavior, and the quality of your own product or service. Refunds will not be issued on the basis that expected results were not achieved within a specific timeframe.
Failure to Provide Required Information: If a project is delayed or the final output is unsatisfactory because you did not provide the necessary information, assets, access, or feedback within the agreed timeframe, a refund will not be issued.
Completed and Approved Work: Once a deliverable has been reviewed and formally approved by you — whether in writing, via email, or through any other confirmation — it is considered complete and accepted. Refund requests after approval will not be entertained.
Partially Completed Projects Cancelled by the Client: If you choose to cancel a project midway through without cause, payment for the work completed up to that point will be retained. No refund will be issued for work already done.
Revision Policy
Before a refund is ever considered, revisions are always the first and preferred course of action. Every service offered through therizwankhan.com includes a reasonable number of revisions as outlined in the individual project agreement.
If you receive a deliverable and something does not feel right — the tone is off, the design direction needs to shift, the content needs restructuring — the right step is to communicate that clearly and promptly. Vague feedback like “I don’t like it” is difficult to work with. Specific, constructive feedback like “the tone needs to be more formal” or “the color scheme needs to match my brand guide” leads to fast and effective revisions.
Revisions requested within the agreed scope and revision limit will always be addressed without question. Revision requests that go beyond the agreed scope or revision limit may be subject to an additional charge, which will always be communicated transparently before any additional work begins.
How to Request a Refund
If you believe your situation genuinely qualifies for a refund based on the terms outlined in this policy, here is the process to follow:
Step 1 — Reach Out Directly Contact Rizwan Khan via email with the subject line “Refund Request — [Your Project Name].” In your message, clearly explain the reason for your request, reference the original project agreement, and describe the specific issue you experienced.
Step 2 — Review Period Once your request is received, it will be reviewed carefully and thoroughly. This review process typically takes between 3 to 5 business days. During this time, all communication, deliverables, agreements, and project history related to your project will be examined.
Step 3 — Response and Resolution After the review is complete, a response will be sent outlining the decision. If a refund is approved, the refund amount will be clearly stated along with the timeline and method for processing it. If a refund is not approved, a clear explanation of the reasoning will be provided. In either case, every effort will be made to find a fair resolution.
Step 4 — Processing Approved refunds will be processed within 7 to 10 business days through the original payment method used for the project. Processing times may vary depending on your bank or payment platform.
Project Cancellations
Cancellation by the Client
If you need to cancel a project, please communicate this as early as possible. The sooner a cancellation is communicated, the more flexibility there is in terms of how the situation can be handled.
Cancellations made before any work has begun may be eligible for a full or partial refund of any upfront payment, depending on how much preparation and planning has already taken place.
Cancellations made after work has begun will result in payment being retained for all work completed up to the point of cancellation. The exact amount will be calculated based on the percentage of the project completed and communicated clearly.
Cancellation by Rizwan Khan
In rare and exceptional circumstances — such as a conflict of interest, inability to deliver due to unforeseen personal circumstances, or a fundamental misalignment discovered after the project begins — Rizwan Khan reserves the right to cancel a project. In such a case, a full refund of any payment made will be issued promptly and without dispute.
Disputes
It is genuinely hoped that every client relationship ends positively and that disputes never need to escalate beyond a direct conversation. If there is ever a concern, the first and most important step is always to communicate openly and give the situation a fair chance to be resolved.
If a dispute cannot be resolved through direct communication, it may be escalated through the appropriate legal channels as outlined in the Terms and Conditions of this website. However, that is truly a last resort. Open, honest communication has resolved every difficult situation so far, and that approach will always be the starting point.
Changes to This Refund Policy
This Refund Policy may be updated from time to time as services evolve or circumstances change. The “Last Updated” date at the top of this page will be revised whenever changes are made. It is your responsibility to review this policy before beginning any new project, as the version in effect at the time of your project agreement is the one that applies.
Get in Touch
If you have any questions about this Refund Policy, want to discuss the terms before starting a project, or need to raise a concern about an existing project, please get in touch directly.
Rizwan Khan — Digital Marketing Consultant
- Website: https://therizwankhan.com
- Email: info@therizwankhan.com
- Location: Buch Villas, Multan, Punjab, Pakistan
Every message is read and responded to personally. If something is not right, the goal is always to make it right — fairly, professionally, and without unnecessary friction.
This Refund Policy has been written specifically for therizwankhan.com and reflects the genuine service policies of Rizwan Khan. It is not a copied or generic template.
